Refine, MD Northwest Privacy Policy

Last Updated: September 23, 2026

Puget Sound Plastic Surgical Group, PLLC, doing business as Refine, MD Northwest (“Refine,” “we,” “us,” or “our”), respects your privacy. This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information when you visit https://refinemdnw.com/, contact us, request a consultation, schedule an appointment, purchase a product or service, communicate with our team, or otherwise interact with our website and online services.

Patient medical records and protected health information are governed by separate health privacy requirements. Our HIPAA Notice of Privacy Practices describes how protected health information may be used and disclosed when HIPAA applies. Our Consumer Health Data Privacy Policy addresses consumer health data subject to the Washington My Health My Data Act when that law applies.

1. Information We Collect

• Name, email address, telephone number, mailing address, and other contact information.
• Consultation, appointment, scheduling, and preferred communication information.
• Procedures, treatments, products, wellness services, or other services you are interested in receiving.
• Messages, questions, reviews, and other communications you send to us.
• Information submitted through website forms, chat tools, email, telephone, text message, or scheduling systems.
• Purchase, transaction, billing, financing, membership, promotion, or product information.
• Marketing and communication preferences.
• Health-related information you voluntarily provide when requesting or receiving medical, surgical, aesthetic, or wellness services.

2. Information Collected Automatically

When you use our website, we or service providers acting on our behalf may collect information such as:

• IP address and device identifiers.
• Browser type, operating system, and device information.
• Referring source and general website navigation activity.
• Pages viewed, links selected, and dates and times of visits.
• General location information derived from an IP address.
• Cookie identifiers and similar technology information.

3. How We Use Personal Information

We use personal information to:

• Respond to questions, requests, and consultation inquiries.
• Schedule, confirm, manage, and support consultations, appointments, and requested services.
• Provide medical, surgical, aesthetic, wellness, and product services you request.
• Communicate about appointments, transactions, services, follow-up, and customer support.
• Process purchases, financing requests, memberships, and payments.
• Send marketing communications when permitted and according to your preferences.
• Operate, maintain, secure, and improve our website and online services.
• Measure website and marketing performance when permitted.
• Prevent fraud, abuse, security incidents, and other misuse.
• Comply with medical, legal, regulatory, licensing, accreditation, and professional obligations.
• Protect the rights, safety, and property of our patients, visitors, personnel, and others.

4. Cookies, Analytics, and Advertising Technologies

Our website uses cookies and similar technologies for essential site functions, security, user preferences, analytics, and marketing measurement. Where consent is required, non-essential technologies remain disabled until you make a permitted choice through our consent management platform.

We may use analytics and advertising services to understand website performance and measure marketing. We do not intend to send medical details, form-field contents, photographs, symptoms, treatment notes, or other protected health information to advertising platforms through analytics or advertising tags.

You may review or change cookie choices through the Privacy Choices or Cookie Settings link available on the website. Additional details appear in our Cookie Policy.

5. How We Disclose Personal Information

We disclose personal information only as reasonably necessary for the purposes described in this Policy. Recipients may include:

• Website hosting, security, information technology, and data storage providers.
• Appointment scheduling, practice management, patient portal, and patient communication providers.
• Email, telephone, text messaging, and customer communication providers.
• Payment, financing, membership, product fulfillment, and transaction providers.
• Analytics and marketing service providers where permitted by law and your consent choices.
• Professional advisers, including legal, accounting, insurance, compliance, and accreditation providers.
• Government agencies, regulators, courts, law enforcement, or other parties when disclosure is required or permitted by law.
• A successor or acquiring organization in connection with a merger, acquisition, restructuring, financing, or sale of business assets, subject to applicable law.

6. Payment and Financing Information

Payments and financing applications may be processed by third-party payment, financing, or transaction providers. When payment or financing information is submitted directly to a third party, that provider processes the information under its own privacy practices and contractual obligations. We do not intend to store full payment card numbers or card security codes through the public website when payment is processed directly by a third-party provider.

7. Consumer Health Data

Washington law provides specific protections for certain consumer health data. This may include information that identifies or is reasonably linked to a person seeking health care services, medical or aesthetic procedures, prescription or wellness services, or other health-related services. The Washington My Health My Data Act contains exemptions for protected health information governed by HIPAA and health care information collected, used, or disclosed in accordance with Chapter 70.02 RCW. Our separate Consumer Health Data Privacy Policy explains our practices for data that remains subject to the Act.

8. Patient Medical Records and Protected Health Information

Information maintained as part of a patient medical record is governed by healthcare privacy requirements. When we are acting as a HIPAA covered health care provider, protected health information is handled according to HIPAA and our Notice of Privacy Practices. Washington health care information is also protected under Chapter 70.02 RCW and other applicable state law. This general website Privacy Policy does not replace the HIPAA Notice of Privacy Practices or patient-specific authorizations.

9. Text Messages

If you provide a mobile number for an inquiry, consultation, appointment, or requested service, we may use that number to respond to the request and send service-related communications consistent with your selected contact preferences and applicable law.

Promotional or marketing text messages are sent only when the required consent has been obtained. Message frequency varies. Message and data rates may apply. Consent to marketing texts is not a condition of purchase. Reply STOP to opt out of applicable text messages or HELP for assistance.

We do not sell mobile telephone numbers or text-message opt-in information. Service providers supporting our messaging program may process information only as needed to provide those services.

10. Email Communications

Marketing emails include an unsubscribe method. Unsubscribing from marketing emails does not prevent us from sending appointment reminders, transaction messages, responses to requests, patient care communications, or other non-marketing communications that are permitted by law.

11. Data Retention

We retain personal information for as long as reasonably necessary for the purposes for which it was collected, including providing services, maintaining required patient and business records, meeting legal and professional obligations, resolving disputes, and protecting against fraud or misuse. Medical records and protected health information are retained according to applicable federal and Washington recordkeeping requirements.

12. Information Security

We maintain administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure. No internet transmission or electronic storage system provides absolute security.

13. Children and Minors

Our public website is not directed to children under 13, and we do not knowingly collect personal information online directly from children under 13 without appropriate authorization. When a parent or legal guardian provides information about a minor in connection with medical care, consultation, or treatment, we handle that information according to applicable healthcare and privacy laws.

14. Third-Party Websites and Services

Our website may link to services operated by third parties, including scheduling platforms, patient portals, financing providers, product manufacturers, payment providers, maps, embedded media, and social networks. Those organizations maintain their own privacy practices. Their policies govern information provided directly to them, except where they act solely as our contracted service provider or business associate under applicable law.

15. Privacy Rights and Choices

Depending on where you live and the type of information involved, applicable law may provide rights involving access, correction, deletion, withdrawal of consent, or other privacy choices. Rights involving medical records or protected health information are described in our Notice of Privacy Practices. Washington consumer health data rights are described in our Consumer Health Data Privacy Policy.

To submit a privacy request, contact us using the information below. We may take reasonable steps to authenticate a request before providing access to or deleting information.

16. Changes to This Privacy Policy

We may update this Privacy Policy when our services, technologies, privacy practices, or legal obligations change. The Last Updated date identifies the most recent revision. Where applicable law requires additional notice or consent before a new use begins, we will follow those requirements.

17. Contact Us